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Author: sonifashionhouse@gmail.com

  • Client Implementations Data Solutions Architect

    Data Solutions works with new customers to set up their data in Subscript and verify everything is correct
    The basics
    • The product ✨: We’re building the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to invoice their customers, tell their ARR story, and track accounting revenue, all in one place—regardless of how complex their customers’ contracts are
    • The role you’ll play on our team:
    • You’ll be the first point of contact for new customers after they’ve signed on to Subscript 🙌🏽, and will work with them through complex, data-intensive implementations 🤔. You’ll hook our new customers up to their source data, help them clean and validate their data in Subscript, and help do the types of analysis that give them the most value 👍🏽.
    • Over the course of each implementation, you’ll work to get ARR metrics, invoices, and accounting revenue clean and complete, referencing clients’ CRMs (e.g. Hubspot, Salesforce), general ledgers (e.g. Quickbooks, Xero), billing tools (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we rely heavily on spreadsheets, external APIs, SQL, and occasionally Python.
    • You’ll be the sixth member of the Data Solutions team, and will help define what the role becomes as we grow! You’ll work closely with the whole company, including our co-founders Sidharth Kakkar and Michelle Lee. They formerly built and successfully exited a B2B SaaS company called Freckle Education, and this is their second start-up.
    • We’re a young company with a lean team (current under 30 people, but growing quickly!), so you’ll have a huge say in how we shape and build all parts of our organization 👯‍♂️. You’ll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!
    • You’ll not only work directly with the new clients you take on, but also support other team members as they encounter new challenges and could learn from your experience and insight.
  • The way we work:
    • We are an asynchronous 🕛 team
    • we don’t do scheduled internal meetings, so the vast majority of communication is available to anybody at any time in written documentation, whole-company Slack channels, and video documentation. If you’re sick of pointless meetings, this is the place for you!
  • We operate completely autonomously 💃🏿
    • no one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!
  • This is a remote job 🌎 – work anywhere you want
    • Although we are fully remote and asynchronous internally, our clients are all over the world; you’ll be taking live calls most days of the week with customers in California, Australia, or US-East, so a substantial overlap in your working hours is a must! You can expect to be working US-Pacific hours
  • We’re a team that loves working together
    • we love playing board games 🎲 (these we do synchronously 🙂). Full-time team members meet up multiple times per year for live off-sites around the world (expenses paid!)

     

    Our interview process

    We like to be really transparent and communicative about everything at Subscript, including our interview process:

    Our interview process is designed to focus on your intuition with analytics, and your ability to communicate clearly (both written and in video calls). We default to asynchronous communication internally, so the majority of the interview process follows suite 🙂.

    The interview will focus around your ability to understand, support, and engage our awesome customers 🤝

    1. First, we’ll ask you to work on spreadsheet task similar to the type of data work you’ll be doing with our customers! As part of this simulation, you’ll get a chance to ask clarification questions about the data 🔢.
    2. We’ll then have a short live call to talk through your background, career goals, and working style, which will also offer you the chance to talk through questions you may have about the role, the product, the team, or whatever else is on your mind.
    3. The second asynchronous task will be a SQL exercise (postgres) to show your ability in working with databases. We’ll provide the data and details on the required output, and you’ll provide the query to get there.
    4. Next, you’ll have a chance to show off your customer communication, as you prepare for and lead a live kick-off call with a brand new Subscript customer (who we will be taking on the role of for the purposes of the interview 🥸).
    5. Finally, you’ll have a chance to meet and talk with one of our cofounders. This isn’t graded or used in evaluation, but is an opportunity for you to go to know us better and answer any lingering questions you might have. It’s important for us that our company and working style is a good fit for you and that you have everything you need to make the right decision.

    Requirements

    • Our ideal candidate loves data 🥰 (analyzing it, talking about it, advising our customers using it). You’ll be acting as a key strategic advisor to our customers using that data!
    • We’re looking for…
    • serious spreadsheet skills
    • experience requesting and reading JSON data from APIs
    • satisfaction in getting to perfectly clean data
    • SQL mastery
    • familiarity with B2B SaaS business models
    • ability to work US-Pacific time
    • 5+ years relevant experience
    • We’re also happy to see (but don’t require)…
    • comfort in Python
    • experience with general ledgers used in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
    • exposure to CRM software (Hubspot and Salesforce)
  • You’re kind, empathetic, and communicative 😄. Both externally, as you’ll be collaborating closely with customers, as well as internally, as you’ll be supporting with the broader team in written docs 📄 + recorded videos.

    • Benefits

    Like all start-ups we’re scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate. We’re funded by First Round Capital and backed by several Angels at high-growth b2b saas companies.

    About the company

     

    Subscript helps finance teams at subscription companies better understand and manage revenue data and analytics. We’re well funded by top Silicon Valley Venture Capitalists, and are a completely global team based all around the world.

    • The way we work:
      • We are a remote company – work anywhere you want! Any timezone on earth (or outside earth, whatever)
      • We are an asynchronous team – we don’t do scheduled meetings, and rely on each team member to pick their own schedule and to communicate clearly in writing and with recorded videos
      • We operate completely autonomously – no one will tell you what to do, we’ll just tell you the goals and you will figure out how to work towards them with the rest of the team
    • Like all start-ups we’re scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits.

  • Performance Marketing Manager

    Your mission

    Join deskbird as a Performance Marketing Manager and become a driving force behind our growth journey. At deskbird, our vision is to revolutionise workplaces worldwide through our innovative workplace management platform. In this role, you’ll spearhead impactful campaigns, collaborate across teams, and contribute to scaling our success story.

    In this role you will
    • Plan, execute, and optimise high-performing marketing campaigns across platforms such as Google Ads, LinkedIn, and review sites.
    • Strategically manage performance marketing budgets to maximise ROI across channels and markets.
    • Analyse and enhance campaign performance, focusing on KPIs like ROAS, CPL, and conversion rates.
    • Collaborate with Growth, Brand, Sales, and Product teams to align strategies and drive pipeline generation.
    • Work closely with the Growth team to refine landing page copy, execute A/B testing, and improve the end-to-end ad experience.
    What you need to be successful
    • Minimum 4 years in performance marketing, ideally within a multi-market B2B SaaS scale up.
    • Proficient with tools like Google Analytics, Google Ads, LinkedIn Campaign Manager, and similar platforms.
    • Familiarity with CRM systems (preferably HubSpot) and marketing automation/reporting tools (e.g., Looker Studio).
    • Comfortable interpreting data to derive actionable insights and optimise strategies.
    • Ability to empathise with customer pain points and create compelling campaign strategies.
    • A growth hacker at heart with a creative, hands-on approach and a passion for experimentation.
    • Fluent in English and German (at least C1).
    • Thrive in both independent work and cross-functional team environments.
    What’s in it for you?
    • Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
    • Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
    • “Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
    • Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
    • Co-working budget: Work from modern co-working spaces near you with our co-working budget.
    • Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
    • Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.

  • Customer Service Representative


    This description is a summary of our understanding of the job description. Click on ‘Apply’ button to find out more.

    Role Description

    This role involves assisting customers and helping turn their days around as a remote Customer Service Representative.

    • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
    • Accurately enters claim data into production systems while on a live phone call.
    • Effectively and compassionately guides customers through the process of filing a glass claim.
    • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
    • Assists customers with scheduling repair, replacement, and/or recalibration services.
    • Utilizes systems and resources provided to enhance the overall customer experience.
    • Provides solutions to resolve customer complaints and concerns over the course of the call.
    • Other duties assigned by leadership.

    Qualifications

    • Must be comfortable working in a highly structured performance-based environment.
    • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
    • The ability to establish rapport and credibility with customers, stores, and peers.
    • The ability to read and utilize provided scripting in a conversational and timely manner.
    • Demonstrates a high level of empathy and integrity.
    • Has an upbeat personality and can show an authentic willingness to assist customers.
    • Previous experience working in a contact center or other customer service role.
    • 16+ years of age.
    • High School Diploma or equivalent, or actively enrolled.

    Requirements

    • Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible).
    • High Speed Internet with the following requirements:
      • Download Speed = 25 Mbps or higher
      • Upload Speed = 10 Mbps or higher
      • Ping = 50 ms or lower
      • Jitter = 20 ms or lower
    • Ethernet cable and the ability to connect directly to your modem (cannot use Wi-Fi).
    • USB wired headset.
    • Webcam.
    • Dedicated workspace free from background noise and interruptions.

    Benefits

    • Competitive weekly pay and bonus opportunities.
    • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
    • Up to $5,250 in tuition reimbursement per year.
    • Paid training and all the tools and resources you’ll need to be successful.

  • Site Reliability Engineering (Senior)

    What’s Promptly in a nutshell 

    Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.  

    We answer the question – is this patient treatment the best it could possibly be? 

     

     

    What’s our purpose 

    We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! 

    Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care. 

    For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath. 

    At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available. 

     

    The Momentum 

    We are scaling fast and (certainly not) breaking things, backed by renowned VC investors. In the next two years, we will enter new markets in Europe and Latin America, reaching out to new patients with multiple healthcare needs, whom we will help live their lives to their fullest potential. Exciting stuff!

    What you’ll be expected to do
    • Design, implement, and maintain highly available and scalable infrastructure using Terraform.
    • Build and maintain robust monitoring and alerting systems using tools like Prometheus, Grafana, and Alertmanager.
    • Manage and optimize our Kubernetes clusters, ensuring reliability, performance, and security.
    • Implement best practices for CI/CD pipelines, automating deployments and minimizing downtime.
    • Work closely with the engineering and product teams to ensure seamless integration of new services and technologies.
    • Troubleshoot and resolve infrastructure-related issues, ensuring high availability and reliability.
    • Enforce security and compliance best practices across the infrastructure.
    • Lead initiatives to improve the observability, reliability, and performance of our systems.
    • Collaborate with a team of talented engineers to drive the DevOps culture within the organization.
    • Stay up to date with the latest industry trends and emerging technologies to continuously improve our infrastructure.
    Qualifications and work experience
    • Proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role.
    • Strong expertise in Terraform for infrastructure as code (IaC).
    • Hands-on experience with monitoring and alerting tools such as Prometheus and Grafana.
    • Deep understanding of Kubernetes (K8s) and container orchestration.
    • Solid experience with cloud platforms, particularly AWS.
    • Proficiency in scripting and automation using Python, Bash, or similar languages.
    • Experience with CI/CD tools like Github, GitLab CI, or similar.
    • Strong understanding of network and security best practices.
    • Ability to design and implement highly available and fault-tolerant systems.
    • Excellent problem-solving and troubleshooting skills.
    • Strong communication skills and ability to collaborate with cross-functional teams.
    Personality and behavioral traits
    You are bright, self-starter with relentless energy and positivity, and passionate about being part of a nascent and mission-driven project in healthcare. You have the ability to influence through persuasion, negotiation, and consensus building and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.
    You are ambitious, enjoy taking ownership and are constantly working to improve your skills, and you’re not afraid to constructively challenge. You are willing to hustle to get things done in a fast-paced environment.
    Position
    • Remote-first
    • Full time
    What we offer
    • Ownership, defining your own career pathway
    • A unique growth opportunity, being one of the firsts on a fast-growing team that will make healthcare better and have a significant impact in people’s lives
    • Fantastic working environment, with a young and enthusiastic, and talented 30+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational
    • Financial benefits
      • Competitive salary
      • Annual bonus
      • Equity compensation via our ESOP (open to ALL team members of our team)
      • Private health insurance
      • Allowance for home-office equipment
    • Non-financial benefits
      • Equal opportunity and inclusive environment
      • Flexible work schedule
      • Flexible vacation policy
      • Corporate events (all-hands; retreats; …)
    What is the recruiting process like
    • There is a first interview with your future manager and/ or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to
    • Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case. Depending on the position, it might be sent before the interview
    • In same exceptional cases, a third interview might take place. Don’t worry if this happens. It’s because we have a good opinion on you, but there might be something we still need to get clear
    • Finally, you will get your offer and hopefully you’ll accept it!
    • Also, we would like to notify you that during the final phases os the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview. 
    Our Culture & Values
    Empathy
    If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another. 
    Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves.
    Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.
    If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.
    Ownership
    At Promptly, we don’t foster fixed hierarchies or top-down decision making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”. 
    Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day. 
    Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as “someone else’s problem”.
    Responsibility
    Working to improve healthcare is a great responsibility and what inspires us to not settle for less. 
    You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”. 
    Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).
    Teamwork
    Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.
    If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care. 
    Excellence
    At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science. 
    We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society. 
    Excelling at our work is a continuous process of improvement, it is not an end state. We’re committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.
    Data Privacy
    Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc., please see Promptly’s/ Proef’s Privacy Policy (link to: Policy for management of application (proef.com)).
    By submitting your application, you consent to Promptly/ Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to protecaodedados@proef.com, in case Promptly would like to contact you regarding future job openings.

  • Collections Analyst

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    About the Team

    It’s an exciting time to join our rapidly growing Accounting team in Mexico City with ample development opportunities and be part of a growing and dynamic team. We are looking for a Collection Analyst to join our Accounts Receivable (AR) team. You will report into the Collections Manager on our Accounting team. You may work a remote schedule, based in Mexico.

    About the Role

    This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.

    You’re excited about this opportunity because you will…
    • Oversee collection of past due invoices primarily through phone calls and emails
    • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
    • Research credits for pricing discrepancies and disputes
    • Resolve queue and general inbox customer inquiries
    • Build and maintain loyal relationships with customers
    • Monitor customer delinquency and report material payment delays to the immediate manager
    • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
    • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers
    We’re excited about you because…
    • Exceptional fluency in English (both verbal and written)
    • Bachelor’s degree in Finance/Accounting
    • 3 years of collection experience in a shared service environment supporting North American customers 
    • Proven track record of successfully managing collections and reducing AR aging balances
    • Advanced negotiation skills 
    • Advanced Excel Skills 
    • Netsuite and third party collection software (Get Paid High Radius) a plus

    Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

    We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

    The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

    About DoorDash

    At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

    DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    If you need any accommodations, please inform your recruiting contact upon initial connection.

  • Network Firewall & Software Manual Testing Engineer

    Substance is seeking a detail-oriented and experienced Network Firewall & Software Manual Testing Engineer to join our growing team. In this role, you will be responsible for ensuring the robustness and security of network systems by conducting comprehensive manual testing on firewalls and related software applications. You will work closely with development teams to validate security configurations and functionality, identifying vulnerabilities and performance issues before they affect the production environment.

     

    Key Responsibilities:

    • Conduct manual testing of firewall and hotspot gateway software to ensure reliability and performance.
    • Document all test cases, results, and observations using Excel or related software tools.
    • Identify, log, and track bugs and defects, ensuring they are properly reported and addressed by developers.
    • Perform various testing methodologies, including functional testing, regression testing, performance testing, and unit testing.
    • Collaborate with developers and network engineers to troubleshoot and validate fixes.
    • Take full ownership of assigned tasks, ensuring quality assurance objectives are met.
    • Ensure compliance with network security standards and best practices.
    • Continuously improve test cases and contribute to process enhancements.

     

    Job Competencies:

    • Software Testing & Manual Testing (including Functional, Regression, Unit, and Performance Testing)
    • Computer Networking principles and security protocols
    • Strong logical reasoning and problem-solving skills
    • Ability to work independently and take ownership of assigned tasks
    • Experience with bug tracking and test case documentation tools is a plus

    `

    Requirements

     

    • Bachelor’s degree in Computer Science, Information Technology, or a related field.
    • Experience in manual software testing within networking or cybersecurity environments.
    • Familiarity with firewall and network security concepts.
    • Strong analytical and troubleshooting skills.
    • Experience with testing tools and Excel-based test documentation.

     

    Benefits

    At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.

    Getsubstance.co Pte. Ltd. | EA License No: 24C2398

    About the company

     

    At Substance, we go beyond the surface—delivering depth over style by connecting businesses with world-class talent at a fraction of the traditional cost. Whether you need permanent, remote or fractional hires, we’ve cracked the code on finding exceptional professionals from lower-cost regions, helping you save up to 70% on recruitment without compromising on quality.

     

    We’re not just matching candidates to jobs—we’re curating lasting partnerships built on culture fit, potential, and business growth. With our cutting-edge AI-powered tools and rigorous vetting process, you’ll get more than just a resume—you’ll find the right fit for your team.

     

    At Substance, we believe in smarter hiring that drives impact. Let’s reduce your hiring costs and build something great together.

  • Support Web Engineer

    We are seeking a highly motivated Software Support Engineer to join our dynamic Blitz team, working on a cutting-edge SaaS web application. This role is crucial in maintaining efficiency, stability, and driving continuous improvement in our services.

    As a Software Support Engineer, you will play a critical role in resolving client issues, maintaining our application’s performance, and collaborating with stakeholders to develop and implement solutions. This position offers an excellent opportunity to work in a challenging and rewarding environment while contributing to the success of a cutting-edge SaaS product.

    Working REMOTELY from any part of México, this is an exciting opportunity to learn and grow while working closely with our talented team.

    Technical Requirements

    • Proficiency in JavaScript
    • Experience with Node.js
    • Knowledge of C# and .NET
    • Familiarity with Version Control systems, particularly GitHub
    • Experience with MongoDB
    • Intermediate to advanced English.

    Main Activities

    • Handling and resolving client tickets on our support platform within committed SLAs.
    • Writing efficient, clean, and maintainable code.
    • Maintaining consistent communication with business stakeholders to understand and fulfill their requirements.
    • Developing and implementing contingency plans to mitigate risks and ensure service continuity.
    • Maintaining and enhancing existing implementations to improve performance and functionality.

    Education

    • Computer Science/Information Technology Bachelor’s Degree or equivalent. 

    About Blitz 🚀

    Blitz is a dynamic sister company of Definity First, specializes in crafting cutting-edge software solutions tailored to empower businesses across diverse industries. From robust cloud applications to scalable digital platforms, Blitz thrives on innovation and excellence, driving impactful outcomes for its global clientele. Blitz® | Commission Automation, management and calculation (blitzrocks.com)

    At Blitz we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin. 

    Experience Requirements

    Experienced

  • Account Manager

    Job Title: Account Manager
    Company: Snapsheet
    Job Location: Remote
    Job Type: Full Time

    About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process – delivering faster, modern experiences for claims organizations of all sizes.

    About the role: In this role, you will manage and nurture relationships with target clients, acting as a strategic partner to optimize Snapsheet’s Appraisal Service. You’ll develop and execute account plans, identify revenue opportunities, and collaborate with internal teams to introduce new products. Additionally, you will lead client communications, analyze usage data, and ensure low-usage customers receive necessary training for optimal product utilization. Your expertise will drive user and enterprise adoption while providing clients with valuable insights and results.

    What you’ll get an an Account Manager at Snapsheet:

    • Remote working environment – your new commute is however long it takes to walk to your desk!
    • Flexibility – empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! 
    • Development – Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
    • Fun –  Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! 

    What you’ll do as an Account Manager at Snapsheet:

    • Own the relationships with target clients 
    • Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
    • Act as a strategic partner to your clients – deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering. 
    • Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer. 
    • Collaborate with internal Stakeholders to introduce new products to existing clients where applicable.
    • Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation. 
    • Analyze and develop strategies to increase user-level and enterprise-wide adoption
    • Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
    • Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
    • Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business.

    What you’ll bring:

    • Minimum of 3 years of experience in sales or account management within the insurance space
    • Ideal candidate has strong understanding of insurance claims 
    • Experience working with Insurtech, insurance carriers, or fintech preferred
    • Ability to travel as needed 
    • Proven track record implementing internal process improvements
    • Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
    • Proven track record illustrating unique and compelling value propositions for clients and educating the customer on cutting edge technology and services
    • Excellent organization and time management skills
    • Experience with Salesforce
    • Strong background in data analysis & reporting

    Snapsheet Perks: 

    • Medical, dental and vision insurance through Blue Cross Blue Shield 
    • Flexible PTO and scheduling
    • 4% 401k match program 
    • Monthly internet stipend
    • Employee Assistance Program: offers 6 visits with trained counselors per life incident 
    • Yearly in-person events including our annual Summit and Roadshows
    • Computer and equipment provided  
    • Snapsheet SWAG and mailers 

    Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. 

    Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me. 

    Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

    #LI-Remote

    #BI-Remote

    Snapsheet is an equal opportunity employer.

    Experience Requirements

    Experienced

  • Customer Success & Operations Manager

    🇫🇷 La langue de travail à Didask est l’anglais et sa maîtrise est requise pour nous rejoindre. Néanmoins, nous publions l’intégralité de nos offres d’emploi en français et en anglais. Vous pouvez retrouver toutes nos offres d’emploi sur cette page, ainsi que plus d’informations sur Didask, notre culture et nos avantages.

    🇬🇧🇺🇸 While English is our working language at Didask and proficiency is required to join us, we publish all our job openings in both English and French. You can find all our positions on this page, along with more information about Didask, our culture and benefits.

    We strongly encourage applications from candidates of all backgrounds, including those who may not have deep technical expertise but are eager to learn and bring strong problem-solving, customer engagement, and organizational skills. If you are excited about this role but don’t meet 100% of the criteria, we encourage you to apply!

    About the Role

    As part of the development of our Customer Success team, we are looking for an experienced Customer Success & Operations Manager to help structure, optimize, and streamline our customer engagement processes for SMB clients (~1M d’ARR). This role is key in ensuring operational excellence, enhancing customer experience at scale, and contributing to our overall retention strategy.

    This position blends problem-solving, process improvement, and customer engagement. You will design and implement scalable solutions while staying customer-centric, ensuring SMB clients successfully leverage Didask’s platform.

    Why Join Us?

    • 🥰 Engage with 100s of professionals passionate about training and knowledge-sharing, supporting diverse organizations (L&D teams, training providers, consultants, startups, associations).

    • 🚀 Shape our Customer Success strategy at a pivotal moment in our growth, contributing directly to Didask’s expansion.

    • 🏡 Be at the heart of the company—working cross-functionally with Customer Success, Care, Product, Sales, while staying in close touch with customers.

    Our Customer Success Team

    Our team is structured into two key areas:

    • Customer Success Management (CSM) : which this role is part of (4 people)

    • Care : which consists of 3 dedicated team members.

    Your Key Responsibilities
    1. Customer Success Strategy & Process Optimization

    • Develop and refine scalable customer engagement strategies to improve retention and satisfaction.

    • Own and implement smart process improvements using Skalin, Intercom, and other relevant tools to enhance efficiency.

    • Monitor and track key customer engagement indicators on Skalin and Hubspot (Product Usage, Health Score, CSAT, NPS) and create reports and ensure good communication with Revenue team

    • Work with the CSMs, Care and Product teams to develop a 100% digital support experience for SMB clients.

    • Create structured playbooks and workflows that make it easier for customers to succeed independently.

    2. Customer Engagement & Success

    • Manage a portfolio of SMB clients and drive customer retention through proactive engagement.

    • Provide strategic guidance to clients on how to effectively use Didask to build impactful e-learning programs.

    • Regularly analyze customer engagement data (ROI, completion rates, satisfaction scores) and identify opportunities for improvement.

    • Create engaging written content (newsletter, emailing)

    • Share customer success stories internally with Marketing (case studies, webinars, testimonials) to reinforce our brand and product value.

    3. Process & Collaboration Enhancements

    • Identify and standardize recurring actions within the Customer Success team and Care team to drive efficiency.

    • Serve as the owner of Skalin (CSP platform), ensuring continuous content improvement.

    • Work closely with the Data team to generate insights and create meaningful reports that guide decision-making.

    • Collect and share customer feedback to support product roadmap decisions.

    Tools We Use:

    • CSM Tools: Skalin, Intercom, Hubspot, Metabase

    • Company Communication Tools: Slack, Notion

    Your Profile
    Must-Have Skills & Experience:

    ✔️ 3+ years of experience in Customer Success, Process Optimization, or Marketing/Growth roles in a SaaS or e-learning environment.

    ✔️ Has already demonstrated the ability to manage the onboarding process for a large volume of clients (between 100 and 300 clients).

    ✔️ Interest in understanding customer behaviors and identifying patterns to enhance their experience.

    ✔️ Experience in streamlining processes and making work easier through smart tools and automation.

    ✔️ Autonomous and proactive, with a strong sense of initiative and a love for teamwork and challenges.

    ✔️ Excellent communication and relationship-building skills.

    ✔️ Ability to manage multiple projects simultaneously and prioritize effectively.

    ✔️ A strong problem-solving mindset, eager to improve workflows and create impactful solutions.

    ✔️ Fluent in French, proficient in English.

    ✔️ Interest in technology, SaaS B2B, and AI, and ability to quickly learn and adapt to a fast-evolving tech environment.

    Nice-to-Have:

    ➕ Basic SQL knowledge to support data-informed decision-making.

    ➕ Familiarity with customer journey mapping and engagement strategies.

    ➕ Previous experience leading customer training or educational workshops.

    Package and Benefits
    Compensation:

    • Contract type: Permanent (CDI)

    • Estimated Base Salary: depending on your experience €44k-55

    • BSPCE (stock options)

    • 100% health insurance coverage (for employees & children)

    • Meal card (Swile): €11.96 per day

    • Health insurance: 100% covered by Alan (for employees & children)

    • Transportation pass: 50% covered

    • Remote work allowance for optimal working conditions

    • Culture & Lifestyle Benefits : Access corporate discounts on various stores and entertainment, along with an annual stipend for cultural activities and purchases.

    Work Organization:

    • Office location: Paris / Bagnolet, an 8-minute walk from Gallieni station (Metro line 3)

    • Remote work: full remote possible (tax residence in France)

    • Monthly meeting at Maison Didask (Paris)

    • Annual seminar in attractive locations

    Recruitment Process

    1. A video call to get to know each other

    2. A business case to understand your approach to client interactions

    3. A second interview to discuss your business case and administrative details

    4. Job offer

    Availability: As soon as possible

    🇫🇷 Sauf mention contraire, toutes nos offres sont accessibles en télétravail complet à condition de travailler dans un fuseau horaire proche de celui de Paris et de disposer des bonnes conditions de travail (notamment connexion Internet). Attention, nous ne pouvons à l’heure actuelle embaucher que des résidents fiscaux français.

    🇬🇧🇺🇸 Unless specified otherwise, all positions are fully remote, provided you work in a timezone close to Paris and have suitable working conditions (including Internet connection). Please note that we can currently only hire French tax residents.

  • Cybersecurity Engineer

    Description
    We are looking for a highly skilled and proactive Cybersecurity Engineer on behalf of our client to strengthen their security posture and protect against evolving cyber threats. In this role, you will design and implement secure network solutions, develop robust security strategies, and ensure that their systems remain resilient against attacks. You will work closely with cross-functional teams to enforce security best practices, conduct vulnerability assessments, and respond to potential security incidents. Your expertise will be instrumental in safeguarding their infrastructure and ensuring compliance with industry standards.

     

    Key Responsibilities:

    • Design, implement, and maintain secure network solutions to mitigate cybersecurity risks.
    • Develop security strategies, policies, and frameworks to enhance organisational security.
    • Install, configure, and manage firewalls, intrusion detection systems (IDS), and other security technologies.
    • Conduct penetration testing, vulnerability assessments, and security audits to identify and remediate risks.
    • Monitor networks and systems for security breaches, investigate incidents, and coordinate response efforts.
    • Stay updated with the latest security standards, emerging threats, and industry best practices.
    • Implement and enforce security protocols, authentication mechanisms, and encryption techniques.
    • Collaborate with IT and development teams to integrate security into system architectures and software development processes.
    • Ensure compliance with industry frameworks such as ISO 27001, NIST, and other relevant security regulations.
    • Provide security awareness training and guidance to internal teams.

     

     

    Requirements

    • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
    • Proven experience in a cybersecurity engineering role with hands-on security implementation.
    • Strong understanding of security frameworks, risk management, and compliance standards (ISO 27001, NIST, GDPR).
    • Hands-on experience with firewalls, IDS/IPS, endpoint protection, and other security tools.
    • Expertise in penetration testing, vulnerability assessment, and security monitoring.
    • Knowledge of encryption protocols, authentication mechanisms, and network security principles.
    • Relevant certifications such as CISSP, CISM, CEH, or OSCP are a plus.
    • Strong analytical and problem-solving skills with the ability to assess complex security issues.
    • Ability to work in an Agile environment and collaborate effectively with IT, development, and business teams.

    Benefits

    At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.

    Getsubstance.co Pte. Ltd. | EA License No: 24C2398

    About the company

     

    At Substance, we go beyond the surface—delivering depth over style by connecting businesses with world-class talent at a fraction of the traditional cost. Whether you need permanent, remote or fractional hires, we’ve cracked the code on finding exceptional professionals from lower-cost regions, helping you save up to 70% on recruitment without compromising on quality.

     

    We’re not just matching candidates to jobs—we’re curating lasting partnerships built on culture fit, potential, and business growth. With our cutting-edge AI-powered tools and rigorous vetting process, you’ll get more than just a resume—you’ll find the right fit for your team.

     

    At Substance, we believe in smarter hiring that drives impact. Let’s reduce your hiring costs and build something great together.

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